Refund Policy

Last updated: 21 September 2026 · Applies to usetrandle.com and app.usetrandle.com · Download PDF

Short version: you try everything for seven days before paying anything, so payment is final. We refund when something is our fault, and where the law says we must.

1. The trial is where you decide

Every new account gets 7 days with the complete product switched on — no card, nothing to cancel, it ends by itself. That is the point at which you find out whether Trandle is for you.

Until 21 September 2026 we offered a 14-day money-back guarantee instead. The trial replaced it: we would rather you test the real thing for free than pay first and ask for the money back afterwards.

2. Payments are final

Once a payment has been taken we do not refund it because you changed your mind, stopped using the Service, or forgot a renewal was due. Sections 3 and 4 are the exceptions, and they are real ones.

3. When we do refund

• The Service does not work. A prolonged outage, or a paid feature that does not do what this site says it does and that we cannot fix in reasonable time. Tell us and we refund — in full or pro-rata depending on how much of the period was affected.
• We charged you wrongly. A duplicate payment, a charge after you cancelled, or the wrong plan or amount. We refund it in full, and you do not have to argue.
• We take something away. If we permanently discontinue a paid feature you actively use, or change the Terms to your disadvantage, you can cancel and get a pro-rata refund of the unused prepaid period.

4. Statutory right of withdrawal (EU, EEA and UK consumers)

If you are a consumer, you keep your legal right to withdraw from a distance contract within 14 days of entering it. Nothing on this page limits that right, and no term of ours can.

At checkout you expressly ask us to start the subscription immediately and acknowledge what that means. If you then withdraw within the 14 days, we refund what you paid minus an amount proportionate to the period already supplied to you, as the law provides. For a monthly plan that deduction is usually a few days' worth; for an annual plan almost all of it comes back.

To withdraw, write to support@usetrandle.com from the address on your account. No form and no explanation are required.

5. Cancelling

• Cancel in one click from your account page, or from your Whop account. No phone call, no retention offer.
• Cancellation stops future renewals. It does not delete your account and it does not end the period you already paid for: access runs to the end of it, and afterwards the account becomes read-only — your data stays visible and exportable, but nothing new can be added.
• Cancelling does not by itself produce a refund of the current period. Cancel before the renewal date, not after.
• Your data stays exportable as CSV at any time, including after a subscription ends.

6. What is not refunded

• Periods already supplied, where none of the cases in sections 3 and 4 applies.
• A renewal you meant to cancel and did not. You can always cancel in advance, and we email before a renewal.
• Accounts terminated for serious breach of the Terms (for example resale of market data or abuse of the infrastructure).
• Amounts charged by third parties that are not us — for example a VPS you rent to run the connector, a prop firm's challenge fee, or your broker's fees.

7. How the money comes back

Payments are processed by Whop as merchant of record, so refunds are issued through Whop to the original payment method. Once approved, the money typically appears within 5–10 business days, depending on your bank or card issuer. You will receive confirmation by email.

8. Questions, before a dispute

If something about a charge does not look right, write to support@usetrandle.com before opening a dispute with your bank. We answer quickly, a direct fix is faster for both of us, and if we got it wrong we will say so.

Contact

Trandle · Italy
support@usetrandle.com